FORZA MACHINERY – RETURN POLICY

A.B.N. 53 603 505 451

1. Eligibility for Returns

Returns may be accepted under the following conditions:

  • The item is faulty, damaged, or defective upon delivery

  • The item was supplied incorrectly (wrong model or specification)

  • The return request is made within 7 days of delivery (unless otherwise required under Australian Consumer Law)

All return requests must be approved by Forza Machinery prior to returning any goods.

2. Non-Returnable Items

The following items are non-returnable unless deemed faulty under Australian Consumer Law:

  • Custom-built or special-order machinery

  • Machinery that has been installed, commissioned, modified, or used

  • Electrical components, consumables, adhesives (including PUR), blades, tooling, and spare parts once opened

  • Clearance or discounted items marked “Final Sale”

3. Condition of Returned Goods

Approved returns must:

  • Be in original condition, unused, and uninstalled

  • Include original packaging, manuals, accessories, and documentation

  • Be securely packaged to prevent damage during transit

Forza Machinery reserves the right to refuse returns that do not meet these conditions.

4. Return Process

To initiate a return, please contact our team with:

  • Proof of purchase (invoice number)

  • Description of the issue

  • Supporting photos or videos if applicable

📧 Email: [info@forzamachinery.com.au]
📞 Phone: [1300 4 FORZA]

Do not return goods without written approval, as unauthorised returns may be rejected.

5. Restocking & Fees

  • Approved change-of-mind returns may incur a restocking fee (typically 15–25%)

  • All freight, handling, and insurance costs for returns are the responsibility of the customer unless the item is faulty or supplied incorrectly

6. Refunds & Credits

  • Refunds will be issued using the original payment method where applicable

  • Alternatively, a store credit may be offered

  • Refunds are processed only after returned goods are received and inspected

7. Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law (ACL). You are entitled to a repair, replacement, or refund for major failures, and compensation for other reasonably foreseeable loss or damage.

8. Damage in Transit

Any damage sustained during delivery must be:

  • Reported within 24 hours of receipt

  • Noted on the delivery docket where possible

  • Supported with clear photos of packaging and product damage

Failure to report transit damage within this timeframe may affect eligibility for a claim.